At BetConnect we are committed to making sure our customers enjoy their bets, no matter what type of gambler they are. Our job is to make sure this continues throughout your time using our services. We have a commitment to making everyone aware of our tools that can keep you using the site safely and within your personal limits, as well as the further support and information that is available.
We have a variety of different tools integrated into our site to keep play safe and entertaining. These include:
As part of your registration for a BetConnect account we ask you to set limits on the amount you can deposit. You can also request for a limit to be added to your account at any time. We’ll let you know when your deposit limit is about to be hit and the limits will last for at least 24 hours. We make sure that any limit increases aren’t implemented until a cooling-off period of at least 24 hours has passed from the time you request the increased limit. You also have to confirm that you still wish to increase the limit at the end of that cooling-off period. We will implement these limits immediately.
If you wish to take a short break from betting with us, BetConnect customers can take a Cool-Off period anywhere between 24 hours and 45 days.
Once you begin your Cool-Off, you will be unable to use your account for gambling, though you will still be able to contact our team to withdraw any remaining balance. It will NOT be possible to reactivate your account until your chosen period has ended.
To select a Cool-Off period, please visit the Account Settings Menu and select the Player Protection Page to select your required time.
Self-exclusion is always an option if you wish to stop betting with us. Self-exclusion allows you to close your account for a specified period of 6 months, 1, 3 or 5 years. This prevents you gambling with BetConnect for your selected period of time.
You can self-exclude your account in Account Settings Menu and select Player Protection Page and select Self-Exclusion.
During a period of self-exclusion you will not be able to use your account though you will still be able to login to withdraw any remaining balance. It will NOT be possible to re-open your account for any reason, and we will be working to detect and close any new accounts you may attempt to open.
We will remove you from our marketing databases within 48 hours, we also suggest that you remove BetConnect from all social media links and removing the App from your devices. You may also wish to consider installing software that blocks access to gambling websites (details of which can be found below). We will reach out following any self-exclusion to remind you of further support that is available to you.
Further Support and Advice
Our knowledgeable team are always on hand to talk to you if you feel you need advice. The live chat is always there if you ever want to directly reach out to us. If you are increasingly worried about your betting, or feel the need to reach out to further support services, there are always plenty of options:
GamCare operates the National Gambling Helpline and offers confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat if preferred. Advisers will listen to you, they won’t judge and your conversation is confidential >> www.gamcare.org.uk
BeGambleAware provides information, advice and directs people to support to help keep people safe from gambling harms >> www.begambleaware.org
Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling >> www.gamblingtherapy.org
TalkBanStop is a partnership that combines practical tools with support to help you to stop gambling, if that is what you wish to do. GamCare, Gamban and GAMSTOP have come together to help anyone experiencing gambling harms in a more streamline way.
Contact GamCare 24/7 over the phone or on live chat to speak with a trained Adviser for free confidential information, advice and support.
Gamban is a type of software that will block your access to thousands of gambling websites and apps through your devices. Quick and easy to install, Gamban can be used on up to 15 devices. Get Gamban FREE with TalkBanStop – call or chat with the Helpline to get your free licence now.
This initiative also recommends registering your details with the GAMSTOP UK self-exclusion scheme, so that you won’t be able to access your online gambling accounts or set up new ones for between six months and five years. The scheme will also make sure you don’t receive any further gambling marketing messages during this time.
If you are questioning your gambling, or whether or not you might want to reach out for help, there are self-assessment tools that can help you reflect and make decisions about next steps you may want to take. We recommend having a look at the GamTest tool, which can be accessed via this link https://gamcare.gamtest.se.
If you have any concerns, please do contact us via our live chat function. Additionally, if you have any further questions for us, please contact us at firstname.lastname@example.org and we will get back to you within 72 hours.