Important Notice: Please read the following terms and conditions carefully and make sure you understand them before clicking on the “I Accept” button at the end of the terms. If you do not accept these terms, you will not be able to use the services on the website.
1.1. Betconnect Ltd (“BetConnect”, “we”, “us”) operates the website at www.betconnect.com (the “site”). All references to the site in these Terms shall include the site as operated on any device, including computers, tablets and phones, and shall apply equally to any mobile application (“App”) version of the site.
1.2. BetConnect is a company registered in England with registration number 07867146 whose registered office is at Highdown House, Yeoman Way, Worthing, West Sussex, United Kingdom, BN99 3HH. We are licensed as a remote betting intermediary (with gambling software) by the Gambling Commission of Great Britain and our licence details can be found here: https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/44346
1.3. These terms and conditions (“Terms”) provide important information about us and the basis on which we operate our site. By clicking to accept these Terms you confirm that you have read and understood these Terms (including any other documents referred to herein) and you agree to be legally bound by them in relation to your use of the site and your receipt of the betting services (the ability to Place Bets and Lay Bets through the site) that we provide on the site (the “Services”). If you refuse to accept these Terms, you will not be able to open an account on our site or Place or Lay any Bets.
1.4. If you want to contact us, please use the contact details set out in paragraph 21 of these Terms.
1.5. Before accepting these Terms and each time we amend them (please see paragraph 20 below) you should ensure that you understand the Terms which apply at that time. Each time you use the site, the Terms which are in force at that time will apply.
1.6. A full list of all the defined terms used in these Terms can be found at paragraph 24.
2. ABOUT THE SITE
2.1. The site is an online betting exchange platform which allows users to Place Bets and other users to Lay those Bets.
2.2. Each user who Lays a Bet becomes liable to pay out winnings in respect of that Bet if the Bet is successful and becomes entitled to receive all or a proportion of the stake in the event the Bet is unsuccessful.
2.3. Full details of how to Place and Lay a Bet can be found at paragraph 8.
2.4. The site provides for the opportunity to Place and Lay Bets on the outcome of most public sporting events which take place worldwide (each an “Event”), full details of which are set out on the site.
2.5. You can access the site from within the United Kingdom and from any other country in which it is legal to place and/or lay bets online. It is your responsibility to ensure that accessing the site from the country in which you are located is legal and that by doing so you do not breach any applicable laws. You must not visit the site, open a User Account, or Place or Lay any bet through the site from any country in which it would be illegal to do so.
2.6. BetConnect is a betting intermediary. It is not a bookmaker and does not itself Place or Lay any Bets on the site. BetConnect provides a platform on the site through which users can Place Bets and other users can Lay such Bets (or a part thereof). BetConnect acts solely as a facilitator; it does not act as a counterparty to any Bet made on the site. BetConnect is not liable for the payment of any Winnings through the site or any losses incurred by any user (including, without limitation, in circumstances where any party to a bet does not discharge their obligations in accordance with these Terms).
2.7. BetConnect displays odds available from third-party bookmakers in the wider market. Such odds are displayed for your reference only and BetConnect has no affiliation with such third-party bookmakers and shall in no circumstances whatsoever be liable for the actions, omissions or decisions of any third-party bookmaker. Further, the actions, omissions or decisions of any third-party bookmaker shall in no circumstances whatsoever affect your rights and obligations in relation to any Bets Placed or Laid on the site (or otherwise as set out in the Terms).
3. YOUR PERSONAL INFORMATION
3.2. You acknowledge and agree that, at any time, we may use any reasonable means that we consider necessary to verify your identity with any third-party providers and to permit us to comply with all applicable laws in relation to our provision of the Services.
4. YOUR USER ACCOUNT
4.1. Before you can use our Services and Place or Lay a Bet on the site, you will need to open a user account on the site (“User Account”). To apply for a User Account, you must complete the online application form (“Application”) and provide all the information which is requested on the registration pages.
4.2. A User Account will allow you to:
a. Place Bets in relation to Events;
b. view the Bets Placed by other users; and
c. Lay such Bets (and therefore become liable for paying out winnings in respect of such Bet).
4.3. You cannot open more than one User Account at any time.
4.4. Before you can Place or Lay any Bet, you must deposit funds into the funds account (“Account Balance”) attached to your User Account.
4.5. We may refuse your Application to open a User Account for any reason (without being required to communicate that reason to you).
4.6. As part of the Application, you must choose a secret password, known only to you, which you must keep strictly confidential and not disclose to anybody else.
4.7. Your User Account is non-transferable. Each User Account may only be used by the user who created it and not by anyone else. You are strictly prohibited from selling or otherwise transferring your User Account and from acquiring a User Account from other users. We reserve the right to terminate your User Account if we have reason to believe that your User Account details are being used by anyone other than you and/or that you have not kept your password confidential.
4.8. You shall be liable for all activities that are undertaken using your User Account, together with the associated password, and you shall compensate us for all and any losses, damages, costs and expenses we may suffer as a result of any failure by you to keep your password confidential.
4.9. As part of our ongoing compliance with anti-money laundering and counter-terrorism financing rules, we may at any time ask you to verify your identity and address as well as request proof of ownership for any payment methods used to deposit funds into, or withdraw funds from, your Account Balance. This includes the right to seek verification information regarding the source of funds deposited to your Account Balance and where those funds originated from and suspending your ability to make withdrawals from your Account Balance until such verification has been completed. In the event that we cannot verify your identity electronically, we may ask you to provide a manual form of identification and proof of address which could be in a number of different forms. These could include:
a. your current, valid full passport (certified copies must show nationality, place and date of birth, passport number, expiry date, photograph and signature)
b. national identity card bearing a photograph you
c. your current, valid full UK photo-card driving licence with signature or old-style driving licence
d. a household utility bill (e.g gas, electric, water or fixed line telephone but not a mobile phone bill), (less than 3 months old) showing your name and current residential address
e. a utility bill from an EEA-based utility provider (less than 3 months old) showing your name and current residential address
f. bank, building society or credit card statement (less than 3 months old) showing your name and current residential address
g. a local authority tax bill (e.g. council tax) addressed to you and valid for the current year.
Please note that this list is not exhaustive.
4.10. When considering your Application and certain deposit and withdrawal transactions, we may use an independent third party to verify your age and identity or any other information that you provide to us. In performing these checks, the independent third party may keep a record of your information. These checks enable us to open your User Account more quickly and assist us with our licensing obligations and crime and fraud prevention programme, including our compliance with anti-money laundering and counter-terrorism financing legislation.
4.11. You will not be able to make any deposits, Place or Lay Bets on the site until such time that we have completed our age verification process. If we cannot satisfactorily complete our identity verification process within 72 hours, we will suspend your User Account until we have satisfactorily completed these checks. We will communicate all requests through the site or by email or phone, using the contact details which you have provided to us in your Application.
4.12. You acknowledge that your User Account (and your Account Balance) may be frozen immediately to enable us to comply with any of our regulatory (including self-regulatory) and legal obligations. You will not be able to access or withdraw the funds in your Account Balance, deposit funds or place any bets whilst your User Account is frozen. We will notify you of such action as soon as reasonably practicable.
4.13. In completing an Application and applying for a User Account, you warrant and represent that:
a. you are 18 years of age or over;
b. you are of sound mind and capable of taking responsibility for your own actions and you can enter into a legally binding contract with us;
c. you have the legal right to use the debit card(s) (and any other permitted payment methods) registered on your User Account;
d. you are registering the User Account in your own name, for your sole benefit and not for the purpose of betting on behalf of anyone else;
e. you have not opened, are not affiliated with and do not have access to any other User Account registered on the site;
f. the details submitted in your Application are true, accurate and not misleading;
g. you will inform us immediately if any of the information you provided in your Application changes;
h. you are not an undischarged bankrupt and you are not in a voluntary arrangement with your creditors;
i. you are not located in any jurisdiction where gambling (in the manner provided for on the site) is prohibited and/or would be an illegal activity;
j. you will, at all times whilst holding a User Account, comply with all applicable legislation in the United Kingdom and, if different, in the jurisdiction in which you are located;
k. you are not in a period of self-exclusion with BetConnect or registered with GAMSTOP (please see paragraph 13 for further details);
l. you are not a professional or semi-professional sportsperson playing in, or in any way involved in any capacity with, any Event in respect of which you: (i) have Placed or Laid a Bet, and (ii) have the ability to directly or indirectly influence the outcome;
m. you will not breach in any way any rules or regulations applicable to you or your profession by Placing or Laying a Bet on the site; and
n. you will not at any time while holding a User Account, seek to manipulate or in any way affect or influence the result of any Event.
4.14. It is your responsibility to keep your contact details up-to-date on your User Account. We may, from time to time, send you important information using the details that you have provided to us. If those details are incorrect or not up-to-date you may not receive important information relating to your User Account, the Services or these Terms. This and all your information may be amended on the site. If you require any assistance, please contact us using the details set out at paragraph 21.
4.15. If we believe that you have (i) registered and/or used and/or directly or indirectly controlled more than one User Account (whether or not in your own name); or (ii) you have acted in collusion with one or more other users through a number of different User Accounts in breach of these Terms; or (iii) done or omitted to do anything to fraudulently, dishonestly or recklessly manipulate the outcome of an Event or increase the likelihood of winning or not having to pay out on a Bet; or (iv) otherwise acted in breach of any law, statute, regulation or code of conduct or done anything which may put our licence granted by the Gambling Commission at risk, we reserve the right to terminate, with immediate effect, any or all relevant and/or affected User Account(s), at our sole and absolute discretion, and/or withhold any Winnings otherwise payable in respect of any such User Accounts.
4.16. If you do not access your User Account and either:
a. make a deposit;
b. Place a Bet; or
c. Lay a Bet,
for any consecutive period of 12 months, then after those 12 months your User Account will be deemed inactive (an “Inactive User Account”).
4.17. If you have an Inactive User Account and you log back in within 36 months and make a deposit, Place a Bet or Lay a Bet, your User Account will, at that stage, be considered re-activated.
4.18. In the event that your User Account remains inactive for 36 months with no further activity or any claims for the funds held in your Account Balance, the User Account will be permanently deleted and any funds remaining in the Account Balance connected to the Inactive User Account will (after we have deducted from such amount any administration fees in respect of closing your User Account) either:
a. if totaling £50 or less, be donated to a charity of our choice; or
b. if totaling in excess of £50, be held in a suspense account for a further 36 months in case you are able to make a claim for such funds within such period. Please note, we may donate such funds to a charity of our choice at any time after such further period has elapsed (provided we have received no claim from you prior to making such donation).
4.19. We will notify you in writing, by email to the email address we hold in our records, prior to permanently closing an Inactive User Account.
5. FUNDING YOUR ACCOUNT BALANCE
5.1. To use any of our Services, you need to deposit funds into your Account Balance in accordance with the instructions set out on the site.
5.2. You can deposit funds into your Account Balance at any time in accordance with this paragraph 5.
5.3. All deposits into your Account Balance must be made by debit card or via an associated payment provider (or by such other methods confirmed by us on our site as being acceptable from time to time). Full details of the cards which we accept and our associated payment providers (and any further acceptable methods) can be found on the site.
5.4. The name on any debit card (and/or other permitted payment method) used to fund your Account Balance must match the name on your User Account exactly.
5.5. Deposits into and withdrawals from your Account Balance can be made in the primary currency associated with your User Account. We may accept other currencies from time to time and we will post any related updates on the site. Once you have opened your User Account, the primary currency associated with your User Account cannot subsequently be changed.
5.6. All funds held in your Account Balance are held in accordance with paragraph 18.
5.7. You warrant and represent at all times that:
a. all money that you deposit in your Account Balance does not originate from any illegal activities or sources; and
b. all payments made into your Account Balance are authorised and you will not attempt to reverse any payment made into your Account Balance or take any action which will cause such payment to be reversed by a third party.
5.8. You accept that all transactions may be checked by us to prevent money laundering and that any transactions made by you which we deem suspicious, may be reported by us to the appropriate authorities.
5.9. You will inform us immediately on becoming aware of any errors with respect to your User Account and, in particular, any deposits made into your Account Balance that you were not expecting. If such an error is as a result of a technical fault or human error we shall be permitted to correct the error once we have been made aware of it, with no further liability to you.
5.10. At no point during the period in which funds are held in your Account Balance (or any suspense account, pursuant to paragraph 4.18), will any interest accrue on such funds.
5.11. All funds which are deposited into your Account Balance should be used, or you should have the intention to use such funds, for betting purposes. Your Account Balance must not be used as a bank account and under no circumstances can transactions be made directly between Account Balances belonging to different users. If BetConnect considers that you are using your Account Balance in such a way, it reserves the right to terminate your User Account and return any funds held in your Account Balance to you.
5.12. You acknowledge and agree that it is your responsibility to keep records of your transactions and to account for any Taxes and Duties imposed on you as a result of any of your bets (in accordance with paragraph 10.3).
5.13. All details relating to Available Funds, pending funds, betting funds and Winnings are managed by BetConnect and, unless proved otherwise, BetConnect’s decision in respect of such funds shall be final and deemed to be accurate.
5.14. We may from time to time pay a commission to other persons in respect of the opening of, or bets placed or laid on, your User Account (including if you have entered the site by clicking through from another website at any time). This will not impact any bet offered to you.
6.1. BetConnect may, at its sole discretion, add bonuses and/or promotions to the site, to your User Account or directly into your Account Balance from time to time.
6.2. Such bonuses or promotions cannot be withdrawn as cash and will expire in accordance with the terms which apply to any such bonus or promotion.
6.3. Any bonus and/or promotion will be subject to specific terms and conditions. Such terms and conditions shall be made available on the site or emailed to you for your reference.
6.4. In the event that we believe that you have undertaken any form of Bonus Abuse (see paragraph 6.5), we reserve the right to immediately close your User Account and any further User Accounts opened in breach of these Terms. In such circumstances: (i) any unused deposited funds will be returned to you within reasonable a time period; (ii) you will not be permitted to receive any Winnings which have not yet been withdrawn; (iii) you may be required to pay back any Winnings which have been withdrawn from any User Account opened by you or on your behalf; and (iv) any outstanding Bets will be cancelled with immediate effect.
6.5. For the purposes of these Terms, Bonus Abuse means the creation of multiple User Accounts with the intention, or effect, of taking advantage of bonuses or other promotional offers intended to attract new players to the site. Examples of Bonus Abuse include, without limitation: (a) using multiple e-mail addresses or multiple bank cards as a way of appearing to be a new customer when opening a new User Account; (b) opening User Accounts on behalf of family members or others living at the same address as you; (c) using a false date of birth, address or other details as a way of appearing to be a new customer; (d) any other deliberate attempt to knowingly claim a bonus in bad faith and in contravention of these Terms. This list of examples is not exhaustive and if we consider that any other action is a form of Bonus Abuse we shall be entitled to take all steps that we deem necessary.
6.6. We reserve the right to report all forms of Bonus Abuse to the Gambling Commission and share such information with other third parties if we consider it necessary to do so.
7. BETTING RULES
7.1. There may be a set of rules, together with instructions set out on the site and (in relation to some Events) frequently asked questions, which are specific to and will apply to the Services provided around a particular Event or type of Event (the “Betting Rules”) which set out any restrictions on Placing or Laying Bets in respect of that Event or type of Event. By accepting these Terms, you are also accepting the Betting Rules which are relevant to the Event on which you propose to Place or Lay a Bet.
7.2. The Betting Rules may change from time to time. The Betting Rules in force at the time that you Place or lay a bet will be the rules applicable to that bet.
7.3. You must ensure that you understand the contents of all the Betting Rules applicable to any Bet before Placing or Laying that bet. If you have any questions or concerns about the Betting Rules, you should contact us (using the contact details set out at paragraph 21) before you Place or Lay any Bet.
8. PLACING AND LAYING BETS
a. In making a decision whether to Place a Bet or Lay a Bet you must consider your financial status and all your financial commitments. Details of your maximum liability in respect of any Bet which you choose to Place or Lay will be set out on the site prior to you confirming that you wish to Place or Lay such Bet. It is your responsibility to ensure that you can afford to Place or Lay any such Bet through the site.
b. BetConnect does not give any advice or recommendations in respect of any Bets and neither its acceptance of a Placed Bet nor notification to other users that it is available to Lay should be viewed as an endorsement of that Bet.
c. You are only permitted to use the information provided on the site (whether related to Events or otherwise) for your personal use. The commercial exploitation of any of the information provided is strictly prohibited. BetConnect does not warrant that any information provided on the site will be at all times completely accurate or up-to-date.
d. BetConnect has no obligation to accept the Placing of any Bet nor to make any Bet available for users to Lay and BetConnect may suspend, pause or cancel any Bet at any time.
8.2. PLACING A BET
a. Any user may Place a Bet in respect of any Event on the site at any time. The available odds (with reference to odds available from third-party bookmakers at approximately the same time), minimum stake and maximum stake permitted for any Bet will be as stated on the site.
b. To Place a Bet you must log into your User Account and navigate to the “Bet Side” pages on the site and complete the fields presented to you in connection with that Bet (as set out on the site) in respect of the Bet that you wish to Place. All compulsory information (as indicated on the site) must be submitted.
c. The site will generate and display certain information in respect of any Bet including the potential Winnings and the maximum liability in respect of the stake entered (the “Maximum Stake Liability”). All Bets are Placed subject to your acceptance of the information displayed, including the Maximum Stake Liability.
d. (Unless otherwise expressly stated on the site or in the relevant Betting Rules), betting on each Event will cease on commencement of the Event (“Expiry Time”). Any attempt to Place a Bet received by BetConnect after the relevant Expiry Time will be automatically rejected.
e. Provided that you have sufficient Available Funds in your Account Balance, you can Place a Bet on any Event prior to its Expiry Time in accordance with the instructions set out on the site.
f. We will ringfence funds in your Account Balance in an amount equivalent to the Maximum Stake Liability in respect of any such Bet. You will not be able to Place a Bet which has a Maximum Stake Liability of more than the full amount of Available Funds in your Account Balance at the time you attempt to Place the Bet. On attempting to do so, you will be prompted to make a further deposit into your Account Balance.
g. You shall Place all Bets in good faith and will not Place any Bets in breach of these Terms, any legislation, regulations or codes of conduct applicable to the Placing of Bets by you on the site.
h. BetConnect reserves the right to reject any attempt to Place a Bet without needing to provide a reason for doing so.
i. Once a Bet has been Placed on the site it cannot be amended or withdrawn by the user who has Placed it, other than with the authorisation of BetConnect, or by using the “Stop Bet” feature on the site. If the betting user chooses to implement the “Stop Bet” feature (“Stop Bet Request”) the Bet will be suspended at the time at which BetConnect receives the request from the user who Placed the Bet. You acknowledge that BetConnect’s receipt of any Stop Bet Request may be delayed or prevented, including due to an Event Outside Our Control. A Stop Bet Request will not affect any proportion of the Bet already Laid by other users prior to the Stop Bet Request taking effect, which shall continue in full force and effect
j. Bets can only be Placed online through the site (including via the App). We do not provide the Services by way of telephone, post, email or any other method (except where we provide written confirmation to you in advance that we are willing to do so).
k. You are entirely responsible for the information that you provide to us concerning any Bet that you wish to Place. We will not, and have absolutely no obligation to, enquire into the reasonableness of any Bets that you Place on the site. We will not be liable for incorrect entries made by you.
l. You should receive relatively prompt onscreen confirmation of each Bet Placed by you. In the event this confirmation appears to have been delayed, please refresh your browser, check your User Account pages and ensure you contact us (see paragraph 21) for confirmation, before trying to Place the Bet again.
m. You acknowledge that each Bet Placed does not become a Live Bet until such time that at least part of that Bet has been Laid by another user and in the event that the Bet is not Laid by another user, even if the Bet Placed wins, no Winnings shall be payable to you in respect of such Bet.
n. You acknowledge that Bets may be expressed in different ways and accept that Bets submitted in decimal, fractional or American odds formats are first rounded to the nearest 100th of a percent. The conversion to percentage odds can result in the rounding of a stake or liability to the nearest penny (whether in respect of Bets Placed, Bets Laid or Winnings paid).
o. In placing a Bet, you acknowledge and accept that:
i. you may be betting against software applications such as bots or trading software;
ii. slower devices or internet speeds may hamper your user experience and provide disadvantages when navigating the site and placing Bets.
p. In order to provide a better service, we may partner with liquidity providers in order to ensure price coverage on the maximum number of markets.
8.3. LAYING BETS
a. To Lay a Bet you must log into your User Account and navigate to the “Lay Side” of the site.
b. Details about each Bet available to Lay and the maximum amount which you will be liable to pay if the user who Placed the Bet wins (the “Maximum Payment Liability”) will be as stated on the site.
c. You may Lay any Bet Placed by another user at any time (subject to having sufficient Available Funds in your Account Balance to cover the Maximum Payment Liability in respect of the amount of the Bet you wish to Lay).
d. To Lay a Bet you must complete the fields presented to you in connection with that Bet (as set out on the site). All compulsory information (as indicated on the site) must be submitted.
e. You cannot Lay a Bet unless you have sufficient Available Funds in your Account Balance to cover the Maximum Payment Liability in respect of the amount of the Bet you wish to Lay.
f. You are entirely responsible for the information that you provide to us concerning the Laying of any Bet by you. We will not, and have absolutely no obligation to, enquire into the reasonableness of any action taking by you in connection with the Laying of Bets on the site. Once you have Laid a Bet, you cannot cancel it and we will not be liable for incorrect entries made by you.
g. Upon confirming that you wish to Lay a Bet, an amount equal to the Maximum Payment Liability will be ring-fenced in your Account Balance.
8.4. LIVE BETS
a. A “Live Bet” is any Bet or part of a Bet which has been Laid.
b. Details of each Live Bet which you have either Placed or Laid including the total maximum Winnings and the Maximum Stake Liability or Maximum Payment Liability in respect of that Live Bet will be notified to you on the site (and available to view via the “My Bets” section of your User Account).
c. BetConnect shall notify the user who Placed the Bet each time that Bet is Laid.
d. In the event that only part but not all of a Bet is Laid, the Bet shall become a Live Bet in respect of the proportion of the Bet which has been Laid. Any remainder of the Bet which has not been Laid will lapse (and any ringfenced funds in excess of the adjusted Maximum Stake Liability will be returned to the Account Balance of the user who Placed the Bet).
9. SETTLING BETS
9.1. Following completion of an Event, the result of that Event will be posted on the site.
9.2. If the user who Placed a Bet has won that Bet, each user who Laid that Bet shall be liable to pay to the winning user the amount due in respect of that Bet (up to the Maximum Payment Liability notified to each user who Laid the Bet) and BetConnect shall release such funds (already ring-fenced by BetConnect) to the user who Placed the Bet, as Winnings.
9.3. If the user who Placed the Bet has lost that Bet, each user that Laid that Bet shall be entitled to receive the amount due to them in respect of that Bet (up to the Maximum Stake Liability notified to the user who Placed the Bet) and BetConnect shall release such funds (already ring-fenced by BetConnect) to the user(s) who Laid that Bet, as Winnings.
9.4. All Bets will be settled promptly following the completion of an Event and the official publication of the relevant results.
9.5. If, for any reason whatsoever, the amount of Available Funds in your Account Balance is less than the Maximum Stake Liability or the Maximum Payment Liability (as applicable), notified to you in respect of any Bet, you shall be liable to pay to BetConnect an amount equivalent to any shortfall between the amount in your Account Balance at that time and the applicable Maximum Stake Liability or Maximum Payment Liability. For the avoidance of any doubt, BetConnect shall under no circumstances be liable to pay to any user any monies in relation to any Bet Placed or Laid on the site.
9.6. We reserve the right to reverse or correct any payment to or from your Account Balance in circumstances where we have debited or credited an incorrect amount to/from your Account Balance in the event that the result of an Event changes after a Bet has been settled (as a result of a steward’s enquiry, for example). We will use our reasonable endeavours to inform you by email, without delay, in circumstances where we need to make such a corrective payment.
10. YOUR CONDUCT
10.1. You will, at all times whilst registered as a user of the site (a “user”), comply with these Terms and all applicable laws, statutes, regulations and codes of conduct.
10.2. You will inform us as soon as you become aware of any errors in calculations with respect to any Bets. We reserve the right to declare null and void any Bets which are the subject of such an error. We will notify you (by email using the email address we have on our records) of any such declaration and any sums staked by you in connection with the relevant Bet (whether Placed or Laid) will be returned to your Account Balance.
10.3. You shall be responsible for the payment of all taxes (including any income tax, corporation tax and any other applicable taxes), all gambling and betting levies (including but not limited to the horse racing levy) and all other duties which may arise in respect of your use of the site (“Taxes and Duties”).
10.4. You will not disguise or interfere in any way with the IP address of the computer or mobile device you are using to access the site or otherwise take steps to prevent us from correctly identifying the actual IP address of your computer or mobile device.
10.5. You agree that you will not attempt to open or access any User Account to use any of our Services during any period of self-exclusion (please see paragraph 13 for further details).
10.6. You will not use any programs designed to automatically place bets within certain parameters (“bots”) with the purpose or effect of adversely affecting the integrity of the market relating to any Event. If we believe that you have used a bot in any way that is reasonably likely to manipulate an Event or adversely affect the integrity of an Event, we may suspend or terminate your User Account with immediate effect.
10.7. You undertake to use our Services for legitimate betting purposes only. In particular, you undertake not to:
a. engage in any activity which has the purpose or effect of causing damage to or in any way hindering our business operations; or
b. bet on or manipulate any individual Event in a manner which we believe has the purpose or effect of adversely affecting the integrity of any Event.
10.8. Collusion of any kind is strictly prohibited.
11. SUSPENSION OR TERMINATION OF YOUR ACCOUNT
11.1. We may suspend or terminate your User Account at any time. We will use our reasonable endeavours to give advance notice to you of such suspension or termination; however, this may not always be possible. In circumstances where we are required to suspend or terminate your User Account in accordance with a request by a regulatory or similar authority, we may withhold any funds in your Account Balance pending determination of such investigation or any criminal or civil proceedings.
11.2. You may suspend or terminate your User Account at any time by contacting support@BetConnect.com. On receipt of any request, we will suspend or terminate the User Account as soon as we can. We shall not be liable to you for any losses suffered by you as a result of the suspension or termination of the User Account.
11.3. If we suspect that you are under 18 years of age or were under 18 when you Placed or Laid any bet on the site, we will:
a. immediately suspend your User Account and prevent you from entering into any Bets or making any withdrawals from your Account Balance;
b. investigate the claim that you are or were under age;
c. if you were under the age of 18 at the time that you placed any bet on the site, we will withhold all funds in your Account Balance, including any Winnings which have been credited to any such Account Balance.
11.4. If we know or suspect that you are:
a. in breach of any provision of these Terms;
b. using bots to manipulate an Event or adversely affect the integrity of an Event;
c. located in a country in which it is or may be illegal to Play or Lay Bets;
d. involved in any form of collusion with any other user of the site;
e. undertaking any action which may have a detrimental effect on us holding and being permitted to continue to hold our Gambling Commission licence;
f. registered on a User Account that is linked with fraudulent or dishonest activity;
g. registered on more than one User Account in contravention of paragraph 4.3;
We reserve the right to suspend or terminate your User Account (at our absolute discretion) and report any such findings to a regulatory authority and, if we have reasonable grounds to do so, prevent any funds from being withdrawn from your Account Balance pending the result of any internal or external investigation.
11.5. In circumstances where your User Account is suspended or terminated, any Live Bets will be treated as follows:
a. if you have opted to suspend or terminate your User Account in accordance with paragraph 11.2, all Live Bets will remain open and valid and will be settled in accordance with paragraph 9;
b. if we suspend or terminate your User Account as a result of your breach of these Terms, all of your Live Bets will be deemed null and void immediately on the suspension or termination of your User Account and you will forfeit all stakes in connection with unsettled Live Bets Placed by you;
c. if we suspend your User Account based on our reasonable belief that you have breached these Terms, or if we are required to do so by law or at the request or instruction of any regulatory authority, all ringfenced sums in respect of Maximum Stake Liabilies and Maximum Payment Liabilities, and any Winnings, will be held by us pending the outcome or determination of any associated investigation and if it is found that you have breached these Terms, all such sums will be forfeited by you and will not be refunded or due to you; and
d. if we suspend or terminate your User Account other than for the reasons set out at 11.5b and 11.5c, all Live Bets will remain open and valid and will be settled in accordance with paragraph 9.
11.6. If the User Account of any user who Placed a Live Bet is suspended or terminated, BetConnect shall notify the users who have Laid that Bet, that the Bet has been withdrawn (and so is no longer available to be Laid). Any ringfenced sums in respect of the withdrawn bet shall become Available Funds.
11.7. If the User Account of a user who has Laid any Live Bet(s) is suspended or terminated, their Bets may be voided. BetConnect shall use reasonable efforts to notify other users whose Live Bets may be affected by such suspension or termination and (where time permits) BetConnect may also try to find another user to Lay the relevant Bet(s).
11.8. Following suspension or termination of your User Account (whether by you or us) we will, subject to paragraph 11.9, return any funds held in your Account Balance to you. Funds will only be returned to the debit card (or other permitted payment method) registered to your User Account.
11.9. In certain circumstances, following the suspension or termination of your User Account, we reserve the right to withhold the funds in your Account Balance pending an investigation. Such an investigation may be necessary in the event that we suspect that you have breached these Terms or any other applicable agreement between you and us or we are required to act in accordance with a request or instruction from any governmental, regulatory or enforcement authority, or otherwise in accordance with applicable law. Following the determination of any such investigation, we reserve the right to seize, or permit the seizure by any regulatory, statutory or other enforcement body of, some or all of the funds in your Account Balance.
11.10. Once a User Account registered in your name has been terminated by us, you are not permitted to apply for another User Account.
11.11. Subject to any circumstances in which such funds may be retained in accordance with these Terms, BetConnect shall endeavour to return any Available Funds which are in your Account Balance at the time that your User Account is terminated or closed within 30 days from the date on which the User Account is terminated or closed (including, to the extent that you remain entitled to them, any Winnings).
12. THE PLATFORM FEE
12.1. We will charge a commission on all Bets Placed on the site at the rate set out in paragraph 12.2 below (“Platform Fee”).
12.2. Subject to paragraph 12.3, the Platform Fee shall be charged to each user Placing a Live Bet at the following rates:
a. if the Live Bet is Placed at evens or above (i.e. “odds against”), 2% (1% for football bets) of the stake in respect of that Live Bet;
b. if the Live Bet is Placed at less than evens (i.e. “odds on”), 2% (1% for football bets) of the potential Winnings (whether or not the Live Bet is successful) in respect of that Live Bet.
12.3. In the event that there is a change in the rates of Platform Fee set out in paragraph 12.2, we shall notify you in writing.
12.4. BetConnect shall deduct from the funds in your User Account the Platform Fee which is due to us.
12.5. For the avoidance of any doubt, users will not be liable to pay a Platform Fee in respect of Bets Laid.
13. RESPONSIBLE GAMBLING, SOCIAL RESPONSIBILITY AND SELF-EXCLUSION
13.1. We do not provide credit facilities. You can only use the funds credited to your Account Balance after the card issuer has approved the transaction.
Limits to Your Account
13.2. We provide you with facilities designed to assist you in staying within your personal budget for gambling. In this respect, as part of the Application, you are given the opportunity to set limits. You can request such a limit on your User Account at any time. We inform all members when any limit requested (whether in relation to deposit limit, spend limit or loss limit) will come into force and ensure that the period/duration of each limit is no less than 24 hours. We ensure that any limit increases are not implemented until a cooling-off period of at least 24 hours has elapsed from the time at which the request to increase the limit was received by us and you must confirm that you still wish to increase the limit at the end of that cooling-off period. Where possible, we implement limit reductions within 24 hours of the request being received by us.
13.3. You will notice on our site that there are various mechanisms which we have implemented to promote social responsibility in gambling. If, despite those measures, you wish to restrict the duration of your sessions on the site, the amount of money you can credit to your Account Balance or place on a particular bet, or you wish to request that your User Account is suspended for an agreed period of time (“self-exclusion”), we can assist you and implement those requests. Please do not hesitate to contact us by email at support@BetConnect.com or by post at Highdown House, Yeoman Way, Worthing, West Sussex, United Kingdom, BN99 3HH, if you want to discuss with us or implement any of these options.
13.4. If you are a UK resident, you may also self-exclude from all online UK licensed gambling operators at this link https://www.gamstop.co.uk/register
13.5. Our self-exclusion policy requires a joint commitment from you. We will take reasonable steps to prevent you from re-opening your User Account or opening a new User Account, and we have processes in place to detect duplicate User Accounts that are subject to self-exclusion, but you must not attempt to circumvent such functions by trying to re-open your User Account, opening a new User Account or asking another person to open an User Account for you. You agree that you will not attempt to open a User Account, access our Services or Place or Lay any Bets whilst you are a self-excluded customer and that you are fully liable for your actions whilst you are a self-excluded customer. Upon detecting any such User Accounts, we will return any funds deposited by you and held in the User Account (as at the date of your self-exclusion) within 14 days and delete the User Account, in accordance with our responsible gambling policy.
13.6. If you want to find out further information about responsible gambling, please visit http://www.begambleaware.org
14. LICENCE AND OUR INTELLECTUAL PROPERTY RIGHTS
14.1. We own, or are the licensor of, all intellectual property rights in and to the site, including but not limited to:
a. all copyright and related rights in and to the site;
b. all trade mark rights (whether registered or unregistered) in and to BetConnect (including the BetConnect name and logo); and
c. the domain name www.BetConnect.com
14.2. We hereby grant to you a revocable, royalty-free, non-exclusive licence to access our site provided that you comply with these Terms.
14.3. Your use of our site confers no rights whatsoever to the content and intellectual property rights contained on our site and any unauthorised reproduction or use of the content and/or intellectual property rights contained on our site may lead to formal legal proceedings being brought against you.
15. LINKS TO OTHER SITES
15.1. The site may contain links through to other third-party websites which may contain odds or other information about the Events on which bets can be placed. BetConnect has no responsibility in respect of any such sites and the information provided therein.
15.2. You should be aware that any third-party sites will have their own terms and conditions and privacy notices which shall apply to your use of such sites.
16. OUR LIABILITY AND DISCLAIMER
16.1. Nothing in these Terms limits or excludes our liability for:
a. death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation; and/or
c. any other liability which cannot be excluded or limited by applicable law.
16.2. Subject to paragraph 16.1, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable (including indirect, special or consequential loss).
16.3. Subject to paragraphs 16.1 and 16.2, our total liability to you in respect of all other losses arising under or in connection with these Terms, your User Account and your use of the site, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount held in your Account Balance at the time of such breach.
16.4. To the extent that any employee of BetConnect may make any statement to you that may constitute financial advice or advice in respect of any bet, you should not rely on it. If you do rely on it, such reliance will be a breach of these Terms and any resulting bet placed or laid will be at your sole risk.
16.5. We are not liable for the failure of any equipment or software howsoever caused that may prevent the operation of the site, or our Services or may impede the Placing or Laying of any Bets on the site or prevent you from being able to contact us. Where it is possible to do so, please contact us (see paragraph 21) to clarify your position in respect of any Live Bets (or other matters).
16.6. Except as expressly stated in these Terms and to the extent permitted by law, we do not give any representation, warranties or undertakings in relation to your use of the site. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
16.7. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control. “An Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation any act of God, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or obstruction or failure of public or private telecommunications networks and/or the internet.
16.8. If an Event Outside Our Control takes place that affects the performance of our obligations to you:
a. we will contact you as soon as reasonably possible to notify you; and
b. our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
16.9. You agree to indemnify and hold us (including all officers, directors, agents and employees of us) harmless from any liabilities, claims, losses or demands made by a third party arising out of your breach of these Terms or out of your violation of any law or the rights of any third party.
16.10. We make every effort to ensure that we do not make any errors when posting information relating to Bets or otherwise on the site. However, if as a result of a technical issue or human error or any other reason, information is posted to the site that should not have been (for example, due to an obvious and apparent error in the odds provided on the site), we reserve the right to withdraw or amend such information and we shall not be liable to you for any losses suffered other than crediting your Account Balance with an amount equivalent to the sum you Placed or Laid in respect of that Bet.
16.11. We may, in our sole and absolute discretion, decide to suspend betting on an Event at any time. If we do, we shall post a suspension notice on the site.
16.12. It is your responsibility to confirm that you are permitted to Place or Lay a Bet according to the jurisdiction in which you are located and you agree that you will not use the Services provided on the site while you are located in a jurisdiction which prohibits you from Placing or Lay Bets using the site.
16.13. You understand that you may lose money on Bets Placed or Laid on the site and accept that you are fully responsible for any such loss in respect to such Bets. You accept that under no circumstances will any amounts lost by you as a result of any Bet Placed or Laid on the site be recoverable from us and we have no liability whatsoever in connection with any such loss.
16.14. If the results of any Event which are posted on the site are disputed by any user, BetConnect will, at its sole discretion, investigate any such allegation. BetConnect’s decision in relation to any result which is posted on the site will be final and binding on all users. We shall not enter into any correspondence with anybody in connection with any results posted on the site and BetConnect accepts no liability for any loss suffered as a result of making such a decision about an Event.
16.15. Communication errors do occasionally happen. A Bet is only confirmed once it has been received by BetConnect and we have notified the user that it has been accepted.
17. OUR RIGHTS
17.1. We may restrict your access to the site, suspend or terminate your User Account, withdraw, void or cancel any of your Bets in our absolute discretion without cause at any time, including if:
a. there is a technical failure on our site;
b. we suspect that you are engaging in illegal or fraudulent activity; or
c. we suspect that you have (or may have) breached any part of these Terms.
17.2. Notwithstanding any other terms set out in these Terms, in providing the Services we will be entitled to take any action as we consider necessary in our absolute discretion to ensure compliance with all applicable legislation.
17.3. We reserve the right to recover from you all charges which we incur on your behalf which relate specifically to you and your User Account, including but not limited to, charges incurred in respect of identification and credit checks against you. All charges, will be deducted from funds held in your Account Balance. If sufficient funds are not available in your Account Balance, we reserve the right to recover these expenses from you directly.
18. PROTECTION OF CUSTOMER FUNDS
18.1. We are required under our UK gambling licence to inform you about what happens to the funds that we hold on account for you, and the extent to which your funds are protected against and distributed to you in the event of our insolvency, such information is available at: http://www.gamblingcommission.gov.uk/Consumers/Protection-of-customer-funds.aspx.
18.2. We hold customer funds separate from company funds in a business bank account. These funds are NOT PROTECTED in the event of our insolvency.
19. NOTICES AND INFORMATION FROM US
19.1. You hereby agree to receiving all information from us electronically, including by email, using the email address that is registered to your User Account.
19.2. Any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website or 24 hours after an e-mail is sent. In proving the service of any notice, it will be sufficient to prove, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this paragraph shall not apply to the service of any proceedings or other documents in any legal action.
20. VARYING THESE TERMS
20.1. We may amend these Terms from time to time. We will inform you of any changes to these Terms by emailing you at the email address we have for you on our records.
21.2. If we amend these Terms at any time whilst you are a registered member of the site, you will be asked to accept the amended Terms on the next time that you log-in to the site. You will not be able to log-in to the site until you have accepted the amended Terms. If you do not wish to accept the amended Terms, you should contact us at support@BetConnect.com and we will terminate your User Account (and return to you any funds which are held in your Account Balance).
21. CONTACT US
21.1. If you have any queries in relation to the Services, the site or these, please contact BetConnect by email at support@BetConnect.com or write to us at BetConnect Ltd, Highdown House, Yeoman Way, Worthing, West Sussex, United Kingdom, BN99 3HH. We shall deal with your query as quickly as possible.
21.2. Any complaint that you notify to us will be addressed by us in accordance with our complaints procedure. See paragraph 22 for further details.
22. COMPLAINTS PROCEDURE
22.1. If you wish to make a complaint regarding the service you have received from us, as a first step you should our customer support team either via the site (via live chat) or email (support@BetConnect.com).
22.2. If, having spoken to a member of our customer support team, your complaint is not resolved, you can ask for the complaint to be escalated to a manager or supervisor. A BetConnect manager/supervisor will then look into your complaint in more detail and contact you with a proposed resolution (where a resolution is deemed reasonably possible) within 48 hours. You will be given the name and status of the BetConnect manager/supervisor looking into your complaint.
22.3. You will be given a copy of this complaints procedure on request or upon making a complaint.
22.4. Please note, if you speak to a BetConnect team member over the phone, the call may be monitored or recorded for training and quality management purposes, and to assist us in quick and effective resolution of queries.
22.5. In the event that any complaint raised by you cannot be resolved in accordance with our complaints procedure, we will refer your complaint to The Independent Betting Adjudication Service (“IBAS”), whose decision BetConnect will agree to be bound by. Please note, IBAS provides a free-of-charge service and rules on complaints about betting and gaming transactions but it does not deal with service related problems. IBAS PO Box 62639 London EC3P 3AS Tel: 0207 347 5883 email@example.com http://www.ibas-uk.com
22.6. We retain copies of all complaints referred to IBAS and provide such records to the Gambling Commission on a quarterly basis.
23. OTHER IMPORTANT TERMS
23.1. We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.
23.2. You may not assign these Terms to any third party.
23.3. This contract, created by you accepting these Terms, is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
23.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
23.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
23.6. If any dispute arises in connection with these Terms (that falls outside the scope of IBAS), you and we will attempt to settle it by mediation in accordance with the Centre for Effective Dispute Resolution (“CEDR”) Model Mediation Procedure. Unless otherwise agreed between the parties, the mediator will be nominated by CEDR.
23.7. These Terms are governed by the laws of England and Wales. This means that any dispute or claim arising out of or in connection with these Terms will be governed by the laws of England and Wales. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.
The following definitions can be found in the relevant paragraphs, or as set out below:
“An Event Outside Our Control”: see paragraph 16.7;
“App”: see paragraph 1.1;
“Application”: see paragraph 4.1
“Available Funds”: money which is available in your Account Balance which has not been ring-fenced by BetConnect in relation to any other bet;
“Bet”: any bet Placed or Laid using the site in accordance with these Terms.
“BetConnect”, “we”, “us”: see paragraph 1.1;
“Betting Rules”: see paragraph 7.1;
“Bonus Abuse”: see paragraph 6.5;
“bots”: see paragraph 10.6;
“CEDR”: see paragraph 23.6;
“Event”: see paragraph 2.4;
“Expiry Time”: see paragraph 8.2.d;
“Inactive User Account”: see paragraph 4.16;
“Lay”: means to lay (i.e. bet against) a Bet (which has been Placed by another user) in accordance with these Terms and, in particular, paragraph 8.3;
“Live Bet”: see paragraph 8.4.a;
“Maximum Payment Liability”: see paragraph 8.3.b;
“Maximum Stake Liability”: see paragraph 8.2.c;
“Place”: means to place a Bet on the site in relation to a particular Event in accordance with paragraph 8.2;
“Platform Fee” see paragraph 12.1;
“Profit”: means the sums received by you as Winnings minus: (i) any sums lost by you as stakes (in connection with Bets Placed by you), and (ii) any sums lost by you as payments to a winning user (in connection with Bets Laid by you);
“self-exclusion”: see paragraph 13.3;
“site”: see paragraph 1.1;
“Services”: see paragraph 1.3;
“Stop Bet Request”: see paragraph 8.2.i
“Taxes and Duties”: see paragraph 10.3;
“Terms”: see paragraph 1.3;
“user” see paragraph 10.1
“User Account”: see paragraph 4.1;
“you”: see paragraph 1.4;
“Account Balance”: see paragraph 4.4; and
“Winnings”: the sums due to a user as a result of a winning bet (where that user Placed the Bet) or a losing bet (where that user Laid the Bet).